Terms of Service

1. Acceptance of Terms

By accessing our website, browsing our tool catalog, contacting our official support desk, or placing an order through WhatsApp, you acknowledge that you have read, understood, and agree to be bound by these Terms and our separate Privacy Policy and Store Policies. If you do not agree with any part of these Terms, you must discontinue using our website and services immediately.

2. Nature of Service & Digital Marketplace Model

AI Tool Gems operates as an independent digital marketplace and subscription facilitation service based in Pakistan. We specialize in enabling Pakistani freelancers, agencies, students, developers, and businesses to access global artificial intelligence software tools and creative suites using accessible local currency (Pakistani Rupees - PKR) and domestic payment methods.

Our website functions as a static catalog and discovery portal. We operate an assisted manual fulfillment model: inquiries, stock checks, order placement, and delivery coordination occur via direct, authenticated WhatsApp communication with our official desk (+92 323 6715731).

3. Independent Business & Third-Party Trademark Disclaimer

Crucial Notice: AI Tool Gems is an independent digital service facilitator. We are not an official reseller, authorized distributor, partner, or sponsor of OpenAI, Google, Anthropic, Midjourney, Canva, Adobe, Cursor, Perplexity, ElevenLabs, GitHub, or any other third-party software manufacturer or trademark holder unless explicitly stated otherwise.

All product names, logos, service marks, and brand trademarks displayed on this website are the property of their respective trademark holders. Reference to any third-party brand or product is strictly for descriptive and nominative fair-use identification purposes to assist consumers in identifying the specific software tools they wish to purchase access for.

4. User Eligibility & Customer Responsibilities

By using our services or placing an order, you confirm that:

• You are at least 18 years of age or have obtained parental/guardian consent to enter into financial transactions.
• You will provide genuine, accurate information during WhatsApp order processing (such as your valid email address when purchasing workspace-invite plans).
• You will maintain the security of any credentials or vouchers issued to you and refrain from unauthorized distribution or reselling.
• You will strictly respect the terms of service, acceptable use policies, and community guidelines established by the respective third-party tool providers.
• You understand that AI Tool Gems representatives will never request your banking PINs, ATM cards, credit card numbers, or OTP codes.

5. Pricing, Currency, and Orders

All catalog prices on aitoolgems.tech are displayed upfront in flat Pakistani Rupees (PKR):

• Price Transparency: The listed PKR price reflects the total price for the specified duration or plan type. There are no hidden processing surcharges or surprise conversion fees for supported domestic rails.
• Market Adjustments: Because global software subscriptions are subject to international exchange rates and vendor price revisions, catalog prices may be updated periodically. The price confirmed with you on WhatsApp at the time of payment is final and binding for that transaction.
• Order Confirmation: An order is officially confirmed once you have transferred payment via an authorized rail and shared the transaction reference or payment screenshot with our desk.

6. Domestic Payment Rails & Verification

To accommodate Pakistani consumers without international credit cards, we accept payments exclusively through verified domestic payment channels:

• Accepted Pakistani Rails: EasyPaisa, JazzCash, SadaPay, Raast Instant Payment, and online Bank IBFT (Inter-Bank Funds Transfer).
• International Inquiries: Customers outside Pakistan seeking assistance may contact our WhatsApp desk for manual review and international transfer instructions (e.g. Wise or SWIFT IBFT). We do not operate automated foreign checkout gateways.
• Payment Verification: Orders are processed upon administrative verification of the transfer. Fraudulent payment slips or fraudulent dispute attempts will result in immediate termination of service and permanent blacklisting.

7. Delivery Times & Fulfillment Protocol

All products offered by AI Tool Gems are digital goods delivered electronically:

• Delivery Channel: Credentials, activation links, or workspace invitations are delivered directly to your verified WhatsApp chat or registered email address.
• Fulfillment Window: Delivery starts after payment confirmation and manual order verification on WhatsApp. Standard digital provisioning is typically completed within 15 to 60 minutes during active operating hours (10:00 AM – 11:00 PM PKT). In custom invitation cases, timing is coordinated directly with the customer.
• Activation Support: Our team provides step-by-step guidance on WhatsApp to help you log in and verify that your tool access is functioning correctly.

8. Replacement Warranty, Cancellations & Refund Policy

We stand behind the reliability of our services. Our complete warranty and refund rules are detailed in our Store Policies and summarized below:

• Guaranteed Replacement Warranty: All digital subscriptions and accounts come with a replacement warranty covering their purchased duration (typically 7 days to 30 days depending on the tool tier). If your tool access encounters an unexpected interruption, login failure, or vendor reset, our support desk will troubleshoot or issue a replacement account within 24 business hours.
• Money-Back Guarantee: If we are unable to fulfill your confirmed order or provide a working replacement for an interrupted service during the active warranty period, you are entitled to a full or proportional refund via your original Pakistani payment rail.
• Exclusions & Non-Refundable Cases: Due to the digital nature of account credentials, refunds cannot be provided for change-of-mind after successful delivery and activation, or where an account is suspended by the third-party provider due to customer violation of that provider's terms of service (such as rate-limit abuse, illegal generation, or unauthorized credential sharing).

9. Acceptable Use & Prohibited Conduct

You agree not to use AI Tool Gems or any software access acquired through us for:

• Any illegal, fraudulent, harassing, defamatory, or harmful activities under the laws of Pakistan.
• Attempting to reverse engineer, scrape, bypass security protections, or harvest catalog data from aitoolgems.tech using malicious bots.
• Reselling, sublicensing, or publicly redistributing individual shared credentials without express written agreement.
• Generating unlawful, abusive, deceptive, or malicious AI content in violation of tool vendor policies.

10. Third-Party Service Dependencies & Platform Changes

You acknowledge that artificial intelligence services (such as ChatGPT, Claude, Midjourney, etc.) are hosted, operated, and controlled entirely by independent third-party vendors. AI Tool Gems has no control over:

• Vendor system outages, maintenance periods, or server downtime.
• Vendor policy changes, API adjustments, or feature modifications implemented by the software creator.

While we provide replacement warranty support for credential stability, AI Tool Gems is not responsible for upstream third-party platform downtime or technical modifications introduced by vendor updates.

11. Limitation of Liability

To the maximum extent permitted by applicable laws of the Islamic Republic of Pakistan:

• AI Tool Gems provides the website and services on an “as is” and “as available” basis without warranties of any kind, whether express or implied, beyond our documented replacement warranty.
• In no event shall AI Tool Gems, its owners, operators, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill arising from the use or inability to use the tools or website.
• Our total aggregate liability for any claim arising out of or relating to these Terms or any order placed with us shall not exceed the actual amount paid by you for the specific transaction giving rise to the claim.

12. Governing Law & Dispute Resolution

These Terms and any dispute arising from them shall be governed by and construed in accordance with the substantive laws of the Islamic Republic of Pakistan. In the event of any disagreement or dispute, both parties agree to first seek an amicable resolution in good faith by contacting our dedicated support desk.

13. Modifications to Terms

We reserve the right to revise or update these Terms of Service at any time. Any changes will become effective immediately upon posting to this URL (https://aitoolgems.tech/terms-of-service/) with an updated “Last Updated” date. Your continued use of the website or our services after such modifications constitutes your acceptance of the revised Terms.